OneStage · A Nexon Cloud platform

Turn conversations
into connected
customer experiences.

OneStage brings your channels, teams, and business systems into one customer communication workspace. Help agents respond with context, give every conversation an owner, and give managers a clearer view of service.

See how it works
By Nexon Cloud · Built around your customer experience
MEET CUSTOMERS
WHERE THEY ARE◉   WhatsApp✉   Email▣   Website chat◎   Instagramⓕ   Messenger➤   Telegram
THE VALUE OF A CONNECTED WORKSPACE

Better context.
Clearer ownership.
More informed decisions.

01

Give customers a continuous experience.

Keep history and customer details close to the conversation, so every handoff starts with context.

02

Give teams a clear way to work.

Route inquiries, assign responsibility, and turn recurring steps into consistent workflows.

03

Bring service activity into view.

Review conversation and team reporting to understand workload, response patterns, and areas to improve.

Explore the workspace

One platform.
Three perspectives.

See how the same connected workspace supports the people answering, managing, and extending customer conversations.

Illustrative workspace concepts. Example data is shown for demonstration; configured features and connected data vary by deployment.

One workspace. Clearer conversations.

Less switching.
More connection.

Keep the conversation moving with the tools your team needs, together in one shared workspace.

A shared inbox.
A shared understanding.

Bring connected channels into one place. Assign conversations, collaborate with private notes, and keep the history close at hand.

CONVERSATIONS WITHOUT THE SILOS

The right team.
The right next step.

Use teams, labels, priorities, and automation rules to organize incoming conversations and support clear handoffs.

WORKFLOWS WITH DIRECTION

Context that makes
a difference.

Keep customer details and custom attributes alongside conversations. Connect external systems through APIs and webhooks.

CUSTOMER CONTEXT, CONNECTED
Explore what is possible

A broader toolkit.
Built around your operation.

Explore capabilities across customer engagement, team workflows, automation, reporting, governance, and integrations.

Some advanced capabilities depend on the deployment, enabled modules, licensing, provider accounts, and configured integrations. Nexon Cloud can clarify availability for your workspace.

Not sure which capabilities fit your business?

From first hello to resolution

A better experience
at every handoff.

Give every conversation a clear path, while keeping your people in control.

Find your use case
01 /

Connect your channels

Receive conversations from the channels you configure in your workspace.

02 /

Organize and collaborate

Route to a team, assign an owner, and share the context through notes and labels.

03 /

Resolve and learn

Manage conversation status and review reporting to understand your team's work.

Open connections. More possibilities.

Your systems.
Your workflows.
Connected.

OneStage can become the conversation layer for your business. Bring context in, send events out, and connect the tools your operation relies on.

Explore integration options
CRM & salesERP & operations
Conversations + customer context
Apps & portalsData & spreadsheets
Connected through configured integrations
01 — REST APIs

Read. Create. Update.

Connect contacts, conversations, messages, and supported actions to your own applications and services.

02 — WEBHOOKS

Let events drive action.

Receive conversation and message events to trigger downstream workflows and keep connected systems informed.

03 — EMBEDDED APPS

Bring tools into the workspace.

Embed a custom dashboard app so agents can access business information with conversation and contact context.

04 — CONNECTORS & BOTS

Extend how work gets done.

Use available connectors, external automation tools, or custom bots to link systems and support human handoffs.

Built to connect with your technology.

Cloud services, internal applications, and legacy systems can be connected through their available interfaces or a custom integration layer. Two-way sync, scheduled exchange, and event-driven workflows are implemented to suit each system. Availability depends on access, permissions, and supported operations.

Built around your business

Different industries.
The same human connection.

Shape your workspace around your customers, departments, and processes. OneStage brings the conversation together wherever your business operates.

BUSINESS SERVICES

One relationship.
Across every department.

Coordinate inquiries, onboarding, account support, and ongoing service requests. Keep sales, service, and operations working from the same conversation history.

Lead qualificationAccount supportService follow-up
01Customer inquiryWebsite chat or a connected channel
02Team collaborationSales → account services → operations
03Connected follow-upContext from your CRM or business system
More than receiving a message

Manage the whole conversation.
Make every next step clear.

Keep customers, agents, and managers connected throughout the work—not just at the moment a message arrives.

CONVERSATION LIFECYCLE

A clear path from inquiry to resolution.

Manage open, pending, snoozed, and resolved conversations. Assign an owner, add priorities and labels, and keep context available when the conversation continues.

OpenPendingSnoozedResolved

These states support different workflows; each conversation follows the process your team defines.

Keep handoffs informed.

Share private notes, move conversations between teams, and preserve the conversation history so the next agent can pick up with context.

Make the queue manageable.

Use filters, labels, priorities, and bulk actions to organize work. Saved replies and macros help agents carry out recurring steps consistently.

Your brand. Your customer journey.

Make the experience
feel like your business.

Customize the website chat widget, collect useful details before a conversation, and give customers ways to find answers on their own.

01

Branded website chat

Configure the widget’s appearance and settings to suit your website and the experience you want to offer.

02

Better intake & customer context

Use pre-chat forms and contact or conversation attributes to capture relevant information such as service type, account status, or request category.

03

Availability & self-service

Configure business hours and automated responses. Publish help articles and collect satisfaction feedback to support continuous improvement.

Connected intelligence

Automation for routine work.
People for the moments that matter.

Combine platform rules with configured bot and AI integrations to support your team's workflow.

PLATFORM AUTOMATION

Turn your process into repeatable actions.

Match conversation events and conditions to actions such as team assignment, labeling, replies, and status changes. Agents can use macros when a workflow needs their judgment.

  • Route inquiries by service or request type
  • Apply labels and organize follow-up work
  • Standardize recurring agent actions
CONFIGURED BOT & AI INTEGRATIONS

Add assistance that fits your operation.

Connect a custom bot or external AI service to handle configured inquiries, retrieve business information, and pass the conversation to a person when needed.

  • Answer using connected knowledge or tools
  • Look up information through authorized integrations
  • Hand conversations to your support team
AI behavior and availability depend on the provider, knowledge sources, permissions, and integration configured.
A workspace for every role

Support the agent.
Inform the manager.

Connect daily service work to operational visibility, with a shared view of conversations and team activity.

FOR AGENTS

Context close to the conversation.

Work from a shared inbox with customer profiles, conversation history, private notes, saved replies, and custom dashboard apps.

FOR TEAM LEADS

Ownership you can follow.

Organize agents into teams, manage assignments, review queues, and use priorities and labels to coordinate attention.

FOR OPERATIONS

A clearer view of service.

Review conversation activity, response and resolution measures, and agent, team, inbox, label, and customer satisfaction reporting.

From capabilities to your operation

A workspace shaped
around your process.

Start with the customer journey you want to support. Configure the platform and integrations around the way your business works.

01 / CONNECT

Meet customers on their channels.

Choose your inboxes, configure provider connections, and define your website chat experience.

02 / ORGANIZE

Give the work a clear structure.

Define teams, assignments, labels, custom fields, saved replies, and conversation workflows.

03 / INTEGRATE

Bring business context into reach.

Connect the customer, account, service, or transaction data your agents need through available interfaces.

04 / REFINE

Use visibility to improve service.

Review reporting, collect feedback, and refine rules and handoffs as your operation develops.

Part of Nexon Cloud

OneStage.
By Nexon Cloud.

OneStage is a Nexon Cloud platform that brings customer communication and connected workflows into one place. Its flexible workspace supports the channels, teams, and business context your operation needs.

Explore Nexon Cloud
NEXON CLOUD

Customer conversations.
Connected business experiences.

A Nexon Cloud platform
A little more clarity

Good questions.
Clear answers.

What is OneStage?

OneStage is a Nexon Cloud platform for customer communication, sales, support, and service operations. It combines connected channels, team workflows, customer context, reporting, and extensibility in one workspace.

Can OneStage integrate with our existing systems?

Yes. REST APIs, webhooks, embedded dashboard apps, and custom integration services support many connection patterns. You can connect CRMs, ERPs, spreadsheets, business applications, and legacy systems through the interfaces they make available. A universal integration is not automatically a prebuilt connector: each connection is configured around your requirements.

Is OneStage part of Nexon Cloud?

Yes. OneStage is a Nexon Cloud platform, focused on customer communication, team workflows, and connected business experiences.

Can different teams work in the same workspace?

Yes. Organize agents into teams, assign conversations, and use internal notes to support collaboration and handoffs.

Can we connect an AI assistant or custom bot?

Custom bot integrations can receive conversation events, use external services, and respond through supported APIs. They can also hand conversations to an agent. AI functionality depends on the bot or provider you configure.

Is OneStage only for online stores?

No. OneStage supports conversation-based workflows across business services, software, education, hospitality, retail, and other sectors. Your teams, fields, rules, and integrations shape the experience.

Are all channels available immediately?

Each channel requires its own configuration. Some channels also require provider accounts, approval, or third-party fees. Your demo can cover the channels relevant to your operation.

Your next customer experience
starts here.

Explore your channels, team workflows, and integration requirements with Nexon Cloud. See how OneStage can fit your operation.

Your workspace, your requirements

Request a tailored demo.

Fill in your details and send your demo request directly to our team in OneStage.

What would you like to explore?

By sending, you share these details with Nexon Cloud to follow up on your demo request. Your request will be sent as a message in OneStage.